Qingdao Haosail Machinery Co., Ltd.

Faq

FAQ

PRODUCT-RELATED QUESTIONS

  • Q1: What international standards do your products comply with?

    Our rigging (such as chains, slings, connectors, etc.) complies with ISO, DIN, ASME, EN and other standards. Some products are CE/GS certified and provide third-party test reports. Specific standards can be matched according to customer needs.

  • Q2: Can non-standard customization be provided?

    Customization is supported (such as special size, color, LOGO), and the delivery time needs to be confirmed after evaluation based on process and quantity requirements.

  • Q3: What product surface treatment?

    Conventional surface treatments include electrogalvanizing, hot-dip galvanizing, plastic spraying, Dacromet, etc. It can be customized according to customer requirements and special use environments.

  • Q4: What is the difference between the working limit (WLL) and the breaking strength (Break Strength)?

    This is the most important distinction. The working limit (WLL) is the maximum weight a product can safely lift under normal conditions. The breaking strength is the ultimate tensile force a product can withstand before breaking. Never exceed the WLL.

PRICE AND ORDER ISSUES

  • Q1: What is the minimum order quantity (MOQ)?

    Standard products: Usually no MOQ, but small orders may have additional freight. Customized products: Depending on the complexity of the process, MOQ needs to be negotiated (such as 100 pieces or more).

  • Q2: Does the quotation include tax and freight?

    Our quotation is usually FOB price, but we can provide DDP/CIF and other terms. We have cooperative freight forwarders who can arrange the delivery very well.

  • Q3: Is there a discount for large quantities?

    Discounts can be enjoyed if the purchase volume reaches a certain amount, or long-term discounts can be provided by signing a framework agreement.

TECHNICAL AND SERVICE ISSUES

  • Q1: How to ensure product quality?

    Raw material traceability: Use high-quality suppliers and provide raw material invoices. Production process: Full-process quality inspection (such as hardness test, flaw detection, load test). Certificate: Provide material report, factory inspection certificate, and third-party inspection report.

  • Q2: What are the service life and maintenance recommendations for rigging?

    The service life depends on the use environment (such as corrosion, impact load), and it is recommended to check wear/deformation regularly. Usually the goods from Haosail, you can contact us anytime if you have any questions.

  • Q3: Do you provide samples? Is there a charge?

    Standard products can provide samples free of charge, and the freight is negotiated. Customized products are subject to sample fees, which can be deducted after placing a large order.

AFTER-SALES AND LOGISTICS ISSUES

  • Q1: How to deal with quality issues?

    Free replacement/repair for non-artificial damage during the warranty period (usually 1~2 years). Emergency issues will be responded to within 24 hours.

  • Q2: How long is the delivery time? Can it be expedited?

    Usually the delivery time is 30-45 days, which can be expedited. If goods in stock, can be shipped with 5days.

  • Q3: Is export packaging provided?

    The default export uses wooden boxes or pallets, which meet the requirements of sea/air transportation.